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The Power of Talking

Do you sometimes have clients where the owners or directors seem to constantly be bickering and arguing over apparently minor matters?

I certainly did and one such manufacturing client had a managing director, a sales director and a finance director.

A well-balanced team you would say, plus hard working, dedicated and passionate. So what was the problem?

The managing director and finance director were constantly nagging each other over apparently minor matters.

Such as the cars they drove on the company and the hours they worked.

Nothing major, but clearly something wasn’t quite right.

I ran a two-day strategic retreat for these clients and during this, obviously all owners could say what they wanted, how they felt and how they saw the company going forward.

It became apparent that the managing director and finance director had very different views on how they saw the future.

I won’t go into the differences here, to maintain confidentiality, but these different objectives were self-evident and very transparent.

Because of this, we decided to reconvene and take time out to reflect.

Very quickly the finance director spoke with the managing director and they agreed to part ways, but importantly very amicably, unlike the bickering previously.

The difference was that they now UNDERSTOOD each other and respected each other’s position and goals.

From this understanding, they quickly agreed on an exit and incredibly, within 6 weeks the finance director had left, transferred his shares and had a cheque in hand!

It was impressive.

In all my years as an advisor, I have never seen an exit undertaken so rapidly, so amicably, or so smoothly.

It was a credit to their professionalism, integrity and trust for each other that this occurred, but also showed the power of talking and importantly – listening! 

Quote of the Week

“Talk to someone about themselves and they’ll listen for hours.” 

– Dale Carnegie

Book of the Week

How to be Heard: Secrets for Powerful Speaking and Listening

– Julian Treasure

Have you ever felt like you’re talking, but nobody is listening? Renowned five-time TED Talks speaker and author Julian Treasure reveals how to speak so that people listen – and how to listen so that people feel heard.